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Vasai Vikas Sahakari Bank and its client Banks herein referred as Service Providers recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Service Providers. Keeping personal information of customers secure and using it solely for activities related to the Service Providers and preventing any misuse thereof is a top priority of the Service Providers. The Service Providers has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers Privacy Policy. This policy governs the way in which the Service Providers collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information. Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Service Providers, is capable of identifying such person.
Vasai Vikas Sahakari Bank Ltd. is strongly committed to protect the privacy of its users personal information and sensitive personal data or information, including information that is of a confidential nature (“Customer Information”) belonging to the customers, potential customers, and other users of the Services (“Customer/s”/ “Users”) and has taken all necessary and reasonable measures to protect the confidentiality of the user information and its transmission through its Digital Platform and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the users. Sensitive personal data or information” of a person means such personal information which consists of information relating to:
PASSWORD.
FINANCIAL INFORMATION SUCH AS SERVICE PROVIDERS ACCOUNT OR DEBIT CARD OR OTHER PAYMENT INSTRUMENT DETAILS.
PHYSICAL, PHYSIOLOGICAL AND MENTAL HEALTH CONDITION.
SEXUAL ORIENTATION.
MEDICAL RECORDS & HISTORY.
AADHAR INFORMATION OR BIOMETRIC INFORMATION.
ANY DETAIL RELATING TO THE ABOVE CLAUSES AS PROVIDED TO THE SERVICE PROVIDERS FOR PROVIDING SERVICE.
ANY OF THE INFORMATION RECEIVED UNDER ABOVE CLAUSES BY THE SERVICE PROVIDERS FOR PROCESSING, STORED OR PROCESSED UNDER LAWFUL CONTRACT OR OTHERWISE.
Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.
The authenticity of the personal information provided by the customer shall not be the responsibility of the Service Providers.
Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Service Providers shall not be responsible for the same.
where the disclosure has been agreed in a written contract or otherwise between the Service Providers and the customer.
where the disclosure has been agreed in a written contract or otherwise between the Service Providers and the customer.
where the Service Providers is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Service Providers shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Service Providers.
Reasonable Security Practices and Procedures: The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Service Providers shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Service Providers maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Service Providers ensures that its employees and affiliates respect the confidentiality of any personal information held by the Service Providers.
communications as also any information collected by the Service Provider’s server from the customer’s browser.
This Privacy Policy (Policy) is applicable to all the services availed via our Digital platforms including website (https://vasaivikasbank.com/), all mobile banking applications and /or all online services, the mobile site/applications offered by us or other point of sales, third party platforms, or through communications, by electronic means or otherwise, or any other mode /Platform, with regards to subscription, refunds or cancellation policy or any other Policy introduced by us from time to time (Services).
i.e. VASAI VIKAS- VVSB Bank Mobi-Fast Applications, white-label applications, or any other applications for Android & iOS, or any other web browser services, developed by/for third parties like VASAI VIKAS society app, VASAI VIKAS Mobile Banking app and Unified Payments Interface (UPI),applications from through Bank’s or any merchant’s or TPAP’s channel or application, that the Bank as a PSP Bank received transaction data and POS devices or any other application, software, Payment Gateway, etc. which may be developed or hired by the bank from time to time.
Personally, identifiable Information refers to data that identifies whether directly or indirectly a particular individual, such as information you provide on our forms, surveys, online applications or similar online fields. Examples may include your name, previous names, postal address, email address, telephone number, date of birth or account information.
liabilities, source of wealth, signature, as well as other bank account details Sensitive Information also refers to the Financial information such as Bank account or debit card or other payment instrument details, passwords; Government issued Identification documents such as AADHAAR, Pan Number, Driving Licence etc. Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for these purposes. Sensitive Personal Data such as gender, medical records and history of the user; Personal Data that users provide to the Bank about others or others provide to the Bank about the user.
User’s photographs.
Social relationship details such as name of user’s father, spouse, or mother.
Behavioural details as to how the user utilises the Bank’s products, services, offers, etc, as well as the browsing action, online patterns and activity of the user.
Records of correspondence and other communications between the Bank and the user, including email, telephone conversations, live chat, instant messages and social media communications containing information concerning user’s grievances, complaints and dispute.
And any other information as may be required under regulatory guidelines issued from time to time
Based on the information of the devices the user uses to interact with the Bank, the Bank uses information (including location information) about such devices used for interaction.
When a user provides his/her personal information in applications and/or surveys or other similar fields.
The telephonic conversation exchanged between the user and the Bank may be recorded by the Bank; such recordings may be used for quality purposes, assessing and analysing for improving our services, training our employees, managing risk and/or to prevent commission of any fraud or crime.
The information that you provide, subject to disclosure in accordance with this Policy and Terms of Service, shall be maintained in a safe and secured manner. Banks databases and Information are stored on secured servers with reasonable security measures being implemented.
To offer our products and/or services to the user which the user may have applied for or displayed interest in.
The data that we collect helps us to know whether the user is eligible for the products and/or services offered by the Bank.
In order to provide the user with products or services that the user has requested such as, fulfilling a payment request or any other transaction
The Personal Data that the Bank collects help the user to apply to the products offered by the Bank such as prequalifying for a loan, debit card, opening an account, insurance or any other financial product offered by the Bank.
By collecting the user data, the Bank can respond to the user’s enquiries and/or queries and address the requests made by the user.
The Bank endeavours to personalise user’s experience on our Digital Platform.
To deliver marketing communications that may interest the user.
To inform any important information with respect to our Digital Platform, any change in the terms and conditions and/or policies and/or other relevant administrative information.
In order to perform our obligations under the KYC norms (e.g. sharing user information with third parties to verify details provided by the user to the Bank such as, your identity, in view of authenticating the user and verifying user information.
Your personal data allows the Bank to perform activities such as, audits, usage trends and improving our products and services, enhancing the Digital Platform.
Your personal data also allows us to detect, prevent and control fraud, in accordance with the prevailing laws and regulations and to comply with any other legal process and/or law enforcement requirements.
In order to allow the user to utilise the features on our Digital Platform by granting us access to the information from user device such as contact lists or geo-location, when you request certain services from the Bank.
To use in other ways. in accordance with the law or with the consent of the user as required or permitted.
With a view to manage Bank’s relationship with you.
In order to prevent and/or detect any crime such as, financing terrorist activities and/or human trafficking.
For security, business continuity and risk management.
For protection of any legal rights and in compliance with any legal obligations.
For system and/or product development and planning, audit and administration, etc.
For the purpose of entering into any contract with the user and/or to take steps pursuant to user’s request prior to entering into any contract.
In view of meeting the legitimate interests to be pursued by the Bank or a third party.
In order to evaluate the user with respect of the products and/or services and the referred products.
For the purpose of scrutinising user’s credit score and other credit information with a view to share the said information with credit information companies, for the purpose of offering cross-sell services and products of the Bank and offering the same to you through various third-party merchants or service providers with whom the Bank has a tie up.
Statutory and regulatory bodies and/or authorities including but not limited to RBI or the Securities and Exchange Board of India (Including Central and State government);
Law enforcement authorities, entities, persons to whom or before whom it is mandatory to disclose the personal data as the applicable laws for the time being in force, courts, judicial and quasi-judicial authorities and/or tribunals, arbitral tribunal.
In an effort to provide the user enhanced services, the Bank may share such user information with its Subsidiaries and/or affiliates and/or third-party service providers and/or processors of information, in accordance with permissible laws and regulations.
Third party to comply with legal requirements such as demands of applicable warrants, court orders for the purpose of verifying or enforcing our terms of use, other rights, or any other applicable policy of the Bank to address fraud, security or technical issues, or otherwise to protect the rights or security of the users or third parties.
The Bank ensures that no personal data with respect to a child shall be processed by the Bank without the parental/ guardian consent of such child. Further, no data that is likely to cause any harm to a child shall be processed.
No tracking and/or behavioural monitoring of a child shall be undertaken by the Bank.
No targeted advertising directed at children shall be undertaken by the Bank.
i. Clicking on certain links on our Digital Platforms may redirect you to another website or may display information which the Bank has no connection with. Such websites may contain sensitive information and/or terms of conditions, privacy or confidentiality provisions that may differ from our terms and conditions. Such links are provided for the convenience of the users and should not in any manner be construed to be any sort of endorsement with regards to its service, content, etc.
Please note that the bank assumes no responsibility or liability in any manner for the content, accuracy, reliability or opinions expressed on such websites which are linked to our Digital Platforms. Such websites are neither monitored nor investigated or checked for accuracy by the Bank. The user assumes complete responsibility to evaluate the accuracy, reliability, timeliness and/or completeness of the information provided and/or displayed therein. All products, services and content obtained from a linked site are provided as is without warranty of any kind, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, security or accuracy.
The term “Cookies” means small files placed on your hard drive that assists us in providing our services by analysing the user behaviour. Bank use data collection devices such as “Cookies” on certain pages of the Site to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site. Additionally, you may encounter “Cookies” or other similar devices on certain pages of the Site that are placed by third parties. The website keeps track of the pages a user may visit by appropriately capturing the IP addresses, browser information etc. using Cookies. Bank is not liable if the Cookies are used by advertisers or any other third parties when user visit Bank website or mobile application from other sites or if user visit another site after visiting Bank website/mobile application.
telecommunication or electronic clearing networks as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold Bank liable for use or disclosure of this information.
We understand that you may have questions about this Privacy Policy on how we process or handle your customer Information or may otherwise want to understand these aspects. You may feel free to reach out to us with your queries, grievances, feedback and comments at customercare@vasaivikasbank.co.in
Stop contacting you in the future.
Provide you with a copy of the personal information it holds about you.
Delete your personal information from the Bank’s records.
Correct or update your personal information.
Address any concerns regarding the misuse of your personal information.